You have 100 calendar days from the date of delivery to exchange your SomosBeds mattress. Since there is often an adjustment period after you get a new mattress, we ask that you allow 30 days before initiating an exchange. If you are still not satisfied with your original mattress after 30 days of use, simply contact us at firstname.lastname@example.org to begin the process for your one-time comfort exchange.
To be eligible for an exchange, you must still be within your 100-day trial period and have had it for at least 30 days. Additionally, the mattress must be free of damage, including stains or tears.
We have chosen Mattress Warehouse, our premier retail partner, to facilitate all Comfort Exchanges on our behalf. Mattress Warehouse has been assisting customers with their bedding needs for over 30 years and allows us to address our customer service needs much more quickly than we could on our own. Once eligibility for exchange is confirmed, a SomosBeds specialist at Mattress Warehouse will be in touch with you to begin the exchange process.